Northern Arizona Healthcare Corporation, Flagstaff Medical Center, Verde Valley Medical Center and all licensed healthcare institutions owned by these entities comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.
Northern Arizona Healthcare Corporation, Flagstaff Medical Center, Verde Valley Medical Center and all licensed healthcare institutions owned by these entities do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Northern Arizona Healthcare Corporation, Flagstaff Medical Center, Verde Valley Medical Center and all licensed healthcare institutions owned by these entities provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact:
Northern Arizona Healthcare’s Language Services
Phone: 928-2143978
Filing a grievance
If you believe that Northern Arizona Healthcare Corporation, Flagstaff Medical Center, Verde Valley Medical Center and all licensed healthcare institutions owned by these entities has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Northern Arizona Healthcare Compliance Department
Address: 1200 N. Beaver St. Flagstaff, AZ 86001
Attn: Compliance Dept
Phone: 928-773-2569
Fax: 928-773-2348
Email: [email protected]
You can file a grievance in person, by mail or fax. If you need help filing a grievance, Northern Arizona Healthcare’s Corporate Compliance Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by email, mail, or phone.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Email: [email protected]
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Interpreter services
You have access to interpretation services at no personal cost to you.