Asking questions about your bill at Northern Arizona Healthcare
Our patient service representatives can:
- Provide you with information about billing procedures for all health insurance carriers.
- Explain our billing procedures and statements.
- Help you understand our patient billing payment requirements.
You may also receive billing statements from independent providers who have contributed to your care.
What you need to know about our billing
Physician services at our Flagstaff, Cottonwood and Sedona locations bill patients separately. As a result, the following physician services are not included on your hospital bill:
- Anesthesiologist
- Cardiologist
- Emergency physician
- Hospitalist
- Radiologist
We’re unable to assist you with physician billing. Please contact your physician’s office directly with questions.
Call or walk in for assistance with your hospital bill
If you have questions about your hospital bill or our payment plans, get the help you need by calling one of our patient service representatives. Our Central Business Office staff responds to messages or questions within two business days after receipt of your inquiry.
Call 928-773-1848 or 866-733-3017.
Hours: Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday, 8 a.m. to 4 p.m., MST
Or walk into our Outpatient Registration office to speak with a patient service representative in person.
Outpatient Registration
1200 N. Beaver St.
Flagstaff, AZ 86001
Hours: Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday, 8 a.m. to noon, MST
We’re closed on major holidays.
Payment plans for hospital bills
Northern Arizona Healthcare offers interest-free payment plan options for patients who have received services in one of our hospitals (outpatient or inpatient hospital bills).
As of November 2023, NAH is partnered with a payment plan service called ClearBalance to offer payment plans for inpatient services.
Learn more about the ClearBalance payment plans for our patients.
Patients may enroll in the payment plan or ask questions by calling the phone numbers above or by visiting the Outpatient Registration office at the address above.
Disclaimer: Northern Arizona Healthcare’s Central Business Office strives to provide current account information. However, information can change. Please contact your insurance provider if you have any questions regarding their payment of your accounts.