Preparing to be a hospital patient at Northern Arizona Healthcare

You want everything to go smoothly, starting from the moment you arrive. We do, too.

That’s why our caring patient representatives work closely with you and your family to help make the arrival process easy. When you’re at one of our locations, patient access services will take you through specific registration steps quickly so you can receive the care you need. 


What to know before you arrive

Becoming an inpatient

After you arrive at the hospital, you’ll be asked to fill out a Condition of Admission form and verify your personal information, insurance information, medical history and more. To help speed the admissions process, be sure to bring one form of personal identification, such as a driver’s license.

Taking advantage of financial counseling

If you're not clear on our billing and payment procedures, our financial counselors can provide helpful information. Did you know, we offer a pre-service estimate of out-of-pocket costs? Learn more about price estimates.

We also offer financial assistance to patients who need help paying for healthcare. Learn more about our financial assistance program and see if you are eligible.

Learning about healthcare directives

If you or a family member will be a hospital patient, consider putting an advance healthcare directive in place before your visit. This action can help honor the wishes of your loved ones under a number of circumstances. Talk to your primary care provider about your options, including living wills and a medical power of attorney. Find out more here.