Expressing a complaint or concern

Thank you for choosing Northern Arizona Healthcare for your healthcare needs. We’re committed to providing you with a positive and safe experience. If you have any questions, compliments, concerns or complaints about your care with us, we want to know.

We'll make every attempt to answer your questions, recognize anyone you complimented and provide resolution before you leave Flagstaff Medical Center or Verde Valley Medical Center.


Your patient service resources are below:

  1. Your nurse, caregivers or person providing your inpatient or outpatient service.
  2. At Flagstaff Medical Center, the Patient Relations Specialist can be reached at 928-213-6561 or ext. 16561, Monday through Friday, 8:30 a.m. to 4:30 p.m. At Verde Valley Medical Center, the Patient Relations Specialist can be reached at 928-639-6263 or ext. 36263. These team members can answer your questions, provide information and assist you with concerns or complaints.
  3. You have the right to report complaints or grievances by mail to the Arizona Department of Health Services. Their contact information is below.

Arizona Department of Health Services
Division of Licensing Services
Medical Facilities Licensing
150 N. 18th Ave., 4th Floor, Ste. 400
Phoenix, AZ 85007


Thank you again – it's our privilege to serve you