Each day, Northern Arizona Healthcare sees colleagues doing amazing things that reflect our NAH Values. Colleagues doing outstanding work are nominated for the L.O.V., or "Living Our Values," Award. A ONE NAH committee reviews all nominations to select monthly and quarterly finalists.
The following L.O.V. award monthly finalists distinguished themselves by living specific NAH Values – show compassion; do amazing work; respect differences, build community; and be better together. Their dedication to these values builds and maintains NAH’s reputation among colleagues and throughout the communities we serve.
Jennifer Goldstein, charge RN with FMC's Emergency Department
Jennifer is known as an outstanding charge nurse and leader – not only in the Emergency Department but across Flagstaff Medical Center – who knows how to break down barriers and silos while providing amazing patient care, no matter how stressful the situation.
Chaos can be the enemy of compassion, but not for Jennifer. The mother of a young patient with autism wrote to express her appreciation for Jennifer’s calm, caring attitude when the patient had to get staples in the Emergency Department.
“This amazing nurse had such a deep understanding of his and my perspective,” the mother wrote. “I was truly blown away, as new doctors and nurses can be a struggle when your child is on the autism spectrum. She was such a comfort to me.”
Rebecca Lightner, speech pathologist with FMC's EntireCare Rehab & Sports Medicine
Kindness, a language everyone can understand, is Rebecca's native tongue. Recently, Rebecca went above and beyond to show kindness to the mother of a patient at FMC’s Special Care Nursery. This patient’s mother, who spoke only Spanish, needed expert help from a speech pathologist with her baby’s feeding issues. When the baby went in for surgery, Rebecca took the time to translate and explain what was happening so the mother would feel more comfortable with the procedure and care plan. She cleared up any confusion and helped the mother learn to use the feeding pump independently.
When it was time for the patient to leave the hospital, Rebecca – on her day off – helped make sure the mother understood all the discharge instructions and felt comfortable and confident going home with her baby. Rebecca’s skills and heart made all the difference to a new family.
Melissa Warstler McMurphy, paramedic with Guardian Medical Transport
Knowledge is power. That’s why Melissa used her wealth of expertise to build, from scratch, a critical care training for providers with a higher acuity patient load.
Not only did Melissa develop the new curriculum, she volunteered to be the lead instructor. Thanks to a massive time commitment on her part, Melissa delivered a high-level, five-day class where her dedication to critical care management and training shone through. Guardian Medical Transport values Melissa’s passion, professionalism and hard work, all of which benefit our colleagues and the communities we serve.
Susan Sauder, director of finance for NAH provider group
Numbers are only useful when understood. Historically, executive leaders have received reams of financial data with little regard to its usability in terms of helping NAH achieve our financial goals or drive accountability. Susan saw an opportunity to design, develop and deliver a robust dashboard for FMC, VVMC and NAHPG with meaningful summary data for each executive leader. This way, executives and financial planning can focus on key performance issues and create meaningful action plans as well as highlight areas to celebrate.
Susan stepped outside her role to use her time and talent to deliver a dynamic tool to benefit NAH long-term as we meet, or even exceed, our financial goals.